Scam Alert: Fraudulent “Security Notices” Targeting Members
We’ve recently seen scam letters that falsely claim to be from Heartland Credit Union. These messages use our logo, professional formatting, and urgent language about “unauthorized access” or “unusual activity,” along with fake phone numbers and representative names.
These letters are not from Heartland Credit Union.
Scams Rise During the Holiday Season
Fraud attempts increase this time of year as criminals try to take advantage of busy schedules, holiday shopping, and year-end distractions. That makes unexpected “security alerts” feel more believable—so please stay extra cautious.
What to Watch For
- Claims of suspicious activity on your account
- Requests that you call an unfamiliar number
- Alarming transaction details meant to create urgency
- Requests to purchase gift cards and provide their codes
Protect Yourself
- Do not call numbers or click links in unexpected messages
- Verify directly using our official contact information
- Never share passwords, PINs, or verification codes
- Report any suspicious communication to us immediately
For more tips and security guidance, visit our Security Center: https://www.heartlandcu.org/security
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Protection when it matters. We are here to help!
In your time of need, our claims process is quick and easy. If you elected payment protection on your loan, you can use this convenient claims process to quickly and easily file your claim for any of the following Payment Protection Products:
- Life
- Terminal Illness
- Accidental Dismemberment
- Hospitalization
- Family Medical Leave
- Loss of life of a Dependent
- Disability
- Involuntary Unemployment
To begin, please fill out a claim form HERE!
If you prefer, call 1.800.621.6323 to begin the process and a TruStage Claims Specialist will guide you through the process.
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