Fraud Alert: Fake Account Access Alerts

We want to make all members aware of a new scam text message that is circulating in our community.

What’s Happening

Members have reported receiving a text that looks like it’s from a bank or credit union. The message says something like: “HeartlandCU Alert Message – Your account has been halted for security reasons…” with a link to a website.

If the member clicks the link it takes them to a bad URL not associated with Heartland Credit Union. The link provided in the these text message pictured is not associated with Heartland Credit Union at all.

What You Should Do

• Do not click the link listed in these texts.

• Do not enter your card number, PIN, or any other personal information when prompted by an unexpected message or call.

• Delete the text immediately after you see it.

How to Protect Yourself

• Heartland Credit Union will never send you a text asking for your full debit card number or account information.

• If you’re ever unsure whether a message is legitimate, call us directly using the number on the back of your debit card or visit our website.

• Regularly monitor your account activity in online or mobile banking for any suspicious charges.

If You Think You’ve Been Affected

If you entered your card information into one of these scam numbers:

1. Contact us immediately so we can help protect your account.

2. Monitor your accounts closely for any unauthorized transactions.