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Funds Availability Policy Update

pile of cash

Effective July 1, 2025, we’re updating our Funds Availability Policy.

Here’s what’s changing:

  • Larger deposit threshold: A hold on check funds may apply to deposits totaling $6,725 or more — an increase from the current $5,525 threshold.
  • More next-day access: If a hold is placed, you’ll now have next-day access to $275 of the total check amount — up from $225.

As always, if you have questions about your account or these changes, contact us via Live Chat (or in the app), phone, schedule a video appointment, or visit one of our 13 branches. We’re here to help.

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Virtual Appointment:

Digital Branch

In-Branch Appointment:

DeForest Branch
Dodgeville Branch
East Washington Ave Branch
High Crossing Branch
Lancaster Branch

Oregon Branch
Platteville Branch
Rimrock Road Branch
Struck Street Branch
Williamson Street Branch
Verona Branch

File a Loan Protection Claim

Protection when it matters. We are here to help!

In your time of need, our claims process is quick and easy. If you elected payment protection on your loan, you can use this convenient claims process to quickly and easily file your claim for any of the following Payment Protection Products:

  • Life
  • Terminal Illness
  • Accidental Dismemberment
  • Hospitalization
  • Family Medical Leave
  • Loss of life of a Dependent
  • Disability
  • Involuntary Unemployment

To begin, please fill out a claim form HERE!

If you prefer, call 1.800.621.6323 to begin the process and a TruStage Claims Specialist will guide you through the process.

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