If you suspect your account(s) or debit/credit card is compromised
- Review your account history and recent transactions for any suspicious transactions
- Contact Us
- Contact us to cancel cards, place stop payments, freeze accounts and/or open new accounts
- To report a card lost or stolen call: 800.299.9842
- Use Card Suite Lite Card Controls app to block your cards
- You may be asked to establish new accounts.
If you are a victim of identity theft or your credit has been compromised:
- Alert the credit bureaus
- Equifax: 1-800-349-9960
- Experian: 1-888-397-3742
- TransUnion: 1-888-909-8872
- Report identity theft to the Federal Trade Commission (FTC)
- Complete the FTC fraud report form or call 1-877-438-4338
- File a report with your local police department
- Provide local police with a copy of your FTC report and any other information you have of the theft
- Freeze your credit
- Consider placing a freeze on your credit profile. A credit freeze will make it harder for a scammer to obtain new accounts/loans in your name. However, remember that you will need to lift the freeze should you want to apply for a loan yourself in the future. Each of the major credit bureaus offer ways to place and lift freezes online.
- Get a copy of your credit report
- Consumers are entitled to a free credit report annually
- Visit Annual Credit Report or call 1-877-322-8228
- For more detailed information please visit identitytheft.gov
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File a Loan Protection Claim
Protection when it matters. We are here to help!
In your time of need, our claims process is quick and easy. If you elected payment protection on your loan, you can use this convenient claims process to quickly and easily file your claim for any of the following Payment Protection Products:
- Life
- Terminal Illness
- Accidental Dismemberment
- Hospitalization
- Family Medical Leave
- Loss of life of a Dependent
- Disability
- Involuntary Unemployment
To begin, please fill out a claim form HERE!
If you prefer, call 1.800.621.6323 to begin the process and a TruStage Claims Specialist will guide you through the process.
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