Privacy Notice
| FACTS | WHAT DOES HEARTLAND CREDIT UNION DO WITH YOUR PERSONAL INFORMATION? |
|---|---|
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
| What? |
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
• Social Security number and income • Account balances and transaction history • Credit scores and credit history When you are no longer our member, we continue to share your information as described in this notice. |
| How? | All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Heartland Credit Union chooses to share; and whether you can limit this sharing. |
| What we do | |
|---|---|
| How does Heartland Credit Union protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. |
| How does Heartland Credit Union collect my personal information? |
We collect your personal information, for example, when you
• Open an account or apply for a loan • Give us your contact information or use your credit or debit card • Make deposits to or withdrawals from your accounts We also collect your personal information from others, such as credit bureaus, affiliates or other companies. |
| Why can’t I limit all sharing? |
Federal law gives you the right to limit only
• sharing for affiliates’ everyday business purposes—information about your creditworthiness • affiliates from using your information to market to you • sharing for non-affiliates to market to you State laws and individual companies may give you additional rights to limit sharing. |
| Definitions | |
|---|---|
| Affiliates |
Companies related by common ownership or control. They can be financial and non-financial companies.
• Heartland Credit Union does not share with our affiliates. |
| Non-affiliates |
Companies not related by common ownership or control. They can be financial and non-financial companies.
• Heartland Credit Union does not share with non-affiliates so they can market to you. |
| Joint marketing |
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
• Our joint marketing partners include insurance companies and securities broker-dealers. |
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Protection when it matters. We are here to help!
In your time of need, our claims process is quick and easy. If you elected payment protection on your loan, you can use this convenient claims process to quickly and easily file your claim for any of the following Payment Protection Products:
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To begin, please fill out a claim form HERE!
If you prefer, call 1.800.621.6323 to begin the process and a TruStage Claims Specialist will guide you through the process.
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